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The top work-from-home software in the UK

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This post was originally published by Intact Software on January 21, 2021.

Leaning on software to simplify day-to-day tasks has become an intrinsic part of the modern working landscape. Whatever the sector or industry, our reliance on technology has never been more apparent – with the majority of businesses trusting software to take care of every part of their operation.

And this got us thinking: out of all the software, platforms and tools out there, which are the most popular and well-used? And what do our software preferences tell us about modern working practices in this new age of flexible, remote working?

To find out, we gathered Google search data to see what the most popular workplace software tools were before surveying 1,000 workers from different sectors to ask their opinions on their current software setup.

Let's take a look at what insights our research turned up.

Key findings

From the survey responses we received, one thing became immediately apparent: many employees working remotely don't feel they have the adequate tools and software to complete their tasks to the usual standard.

Here are some of the key things to note from our survey data:

  1. Employees are struggling to work remotely with communication tools.
  2. Half say there is a knowledge gap, and that they haven't received enough training in key areas.
  3. Knowledge gaps and insufficient software provision have led to a perceived lack of engagement and productivity
  4. Poor quality systems and technical issues are the biggest setbacks companies need to resolve, while employees are also continually struggling with internet connections
  5. Most feel they have the tools to do their job, but many say that improved functionality would make work easier, particularly in a remote setting

The most popular tools and software in the UK

So, of all the tools and software we use every day, which were the most popular and highly-coveted? To find out, we collected Google search data, shedding light on the software that garners most interest online.

Take a look at our visual guide below to see the tools which UK workers rely on the most for file sharing, conferencing, project management, and communication.

UK's Most Wanted SoftwarePhoto by Intact Solutions

Do UK workers have the tools and software they need?

As part of our survey, we asked a series of 'yes or no' questions to find out if people are happy with the tools, applications and software their employer has equipped them with. We wanted to find out if UK workers feel that they're adequately supported from a technological standpoint, and that their employer recognises the value of providing the right software for their people.

See the most common responses in our visual bar chart below.

UK's Opinions on Workplace SoftwarePhoto by Intact Solutions


What tools do people rely on most for remote working?

Given that a large proportion of the UK workforce has been instructed to work from home throughout the COVID-19 pandemic, how has this impacted the types of tools and software that people use as part of their day-to-day work?

To find out, we put the question to our survey respondents, quizzing them on the types of tools they rely on most when working away from the office. Take a look at our pie chart below to see their responses.

What type of tools the UK relies on most when working from homePhoto by Intact Solutions


How has communication changed since WFH?

Ensuring efficient and simplified communications for remote workers has been a sticking point for many businesses. Some have struggled to strike a balance between bolstering engagement while ensuring remote teams have the right platforms through which to collaborate.

But how about individual attitudes to remote comms? Do people engage with colleagues in the same way in a remote setting? And just how often do they check communication platforms throughout the day?

Let's take a look.

How often do UK workers check workplace communication tools?Photo by Intact Solutions

Which Are the Most Popular Platforms for Remote Communication?

Adequate communication can be challenging in a remote setting. And, as highlighted in the chart above, many workers seem disengaged from their colleagues when WFH, checking communication platforms only briefly throughout the day.

But of all the avenues of communication open to remote workers, which are the most utilised and relied upon? Our visual chart below highlights the tools and platforms people prefer to use, with team communication and instant messaging apps coming out on top.

What is the UK's favourite type of everyday workplace communication?Photo by Intact Solutions

Communicating effectively with your staff and customers has never before been so important and our research solidly supports this statement. However, the key to facilitating effective collaboration is your ERP software. Unifying all your business data into one integrated system improves transparent communication company-wide. It ensures those Zooms, Teams, Skype calls, etc. are centered around everyone's one version of the truth' for your business which should be found in your ERP solution.

A modern, fully integrated ERP solution also keeps employees focused on what needs immediate action, aiding real-time, data-driven decision-making; regardless of whether they are in the office or WFH. And it's these capabilities that directly impact how well you serve your customers.

For news, guides and features, be sure to check out Intact Software's blog here.
Women founders continue to come up against common challenges and biases

Written by Kelly Devine, Division President UK & Ireland, Mastercard

Starting a business may have historically been perceived as a man’s game, but this couldn’t be further from reality. Research shows women are actually more likely than men to actively choose to start their own business – often motivated by the desire to be their own boss or to have a better work-life balance and spend more time with their family.

The recently published Mastercard Index of Women Entrepreneurship 2021 found that in the category of 'Aspiration Driven Entrepreneurship’ – capturing those who actively choose to start their own business – women in the UK surpass men: 60% vs 56%. And Mastercard research from February 2022 found 10% of female business owners started their business in the past two years compared to 6% of men – meaning women were 67% more likely to have started a business during the pandemic.

Yet, there are common challenges that women founders continue to come up against - not least the gender imbalance in the household and long-held biases which are still prevalent.

In the UK, women are almost three times more likely to be balancing care and home commitments than men, and this was exacerbated during the pandemic as the additional barriers of school closures and lockdowns meant that the care time of dependents rose significantly on a day-to-day level for women. In addition, women were less likely to have access to a home office, greatly impacting the work they were able to accomplish when working from home was the only option.

It's also widely known that female business owners are still more likely to struggle to access funding for their business ideas. According to Dealroom, all-women founding teams received just 1.4% of the €23.7bn invested into UK start-ups in 2021, while all-male leadership teams have taken almost 90% of the available capital.

Without financial support, and when juggling significant time pressures both at home and at work, how can women grow their companies and #BreaktheBias (as this year’s International Women’s Day termed it)? What tools or support can save them time and money, and give them the headspace they need to focus on building their business?

With female owned businesses collectively estimating revenue growth of £120 billion over the next five years, solving this problem is bigger than supporting women – it’s about supporting the national economy.

Using tech to level the playing field

There are clearly societal issues at play that need to be resolved. But when we look at the rise in technology businesses during the pandemic, we can plainly see an alternative source of support critical for business growth: digital tools.

A third of female business owners say new technologies will be crucial to the success of their business in the future and one in five say it is the most important thing for business growth.

With new technology comes new ways to pay, create, and work. And yet there are barriers that prevent business owners accessing this technology. Women are significantly more likely to say they want to use more digital tools but don’t know what is best for their business and also more concerned about the security of digital tools.

When technology is adopted by businesses – whether using online accounting solutions or messenger services for communicating with staff – it saves them time, allows them to maintain and grow their customer base, and ultimately increases cost savings and profit.

By drastically improving the training and support that is available to women-owned business to access and utilise technology we will allow these businesses to grow and succeed. And we know there is demand for it.

Research done by the IFC and Dalberg shows that female entrepreneurs are more likely to invest time and money in business development. This includes product development, customer base expansion, and digital tools and training and there are plenty of services available offering this type of support – many of them for free.

One such programme is Strive UK – an initiative of the Mastercard Center for Inclusive Growth – which aims to reach 650,000 micro and small business owners across the UK and empower them with the tools they need to thrive in the digital economy through free guidance, helpful tools and one-to-one mentoring.

Working together with small business experts – Enterprise Nation, Be the Business and Digital Boost – we hope to ensure hundreds of thousands of UK female business owners have the tools they need to succeed and reach their ambitious goals. Because this ambition remains strong in the UK, with female business owners largely optimistic about the future despite the multitude of challenges they are facing. Four in ten say they will grow their business in the next five years – compared to only a third of male business owners – and they’re also 35% less likely than men to say they plan to downsize or close the business.

But if we do not empower female entrepreneurs to access the tools and technology they need to grow, there is a risk this optimism could be misplaced. Support programmes that provide business owners with guidance and mentorship can help ensure this isn’t the case, allowing female entrepreneurs to not only survive but thrive in the months and years ahead.